Main Beauty Supply Info
Amenities
Service options
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In-store shopping
Health & safety
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Mask required
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Safety dividers at checkout
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Quick visit
Payments
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NFC mobile payments
Best PlaceJuice Reviews
The store and products get a 3. The majority of the staff a 1. The last time I was in no one asked if they could help me, no one ever does actually. When I got to the counter the cashier never looked at me during the entire transaction. So passive aggressive and rude. I lost my debit card that day. When I called to inquire, I thought the store was closed. The phone rang like 7 times. I think I'll just drive a bit further to Howard next time.
This is thevworst place to shop their wigs look like a toilet brush, their attendants are mean as hell, this was my first time shopping here terrible service cheap fake products. I don't know why I stopped to shop here when my regular beauty shop is 7 minutes away. Next time I will keep shopping @ howard beauty supply their services are way better bye bye to rubbish main beauty supply.
One of the employees who has been working there for a while was quite rude. Second time experiencing her unprofessional behavior. That sealed the deal for me. I won't be going back. The quality of the merchandise has changed as well.
Really want to give it zero stars. Didn't greet me when I walked in figured they didn't see me until they didn't thank me when i left and made a 300 purchase. Women at the register were talking and laughing about someone's boyfriend abusing them. Not really something you should talk about while customers are in store. Definitely Didn't feel like a good and customer friendly atmosphere.
In Evanston IL the beauty supply store is named Main Beauty Supply, 838 Dodge Ave, Evanston IL 60202... What is odd is that I crossed paths with the immigrant manager, as she crossed in front of my car earlier that morning about 9AM. I thought to myself 'how tired she seemed, how souless were her eyes, and what was that large keychain she carred on her waist with what appeared to be hundreds of keys and what locks did they open? I followed her with my eyes and realized she was going to open Main Beauty Supply, and just then I decided to shop after I'd finished my other appointment in the area. I bought 3 items, which were placed in a too small bag, and while crossing the door to the outside (barely out the door) one item fell out and broke... I returned immediately and asked for it to be replaced...and the African mgr turned immediatley very hostile and said NO REFUND, NO REPLACEMENT... I am not used to shopping this type of establishment inside my city, and I demanded a replacement or I would report this kind of treatment to the CIty of Evanston...we had a choice exchange of words, wherein, I reminded her that we are not in Africa, where the customer has no rights...she hostily relented and replaced the item...LAST TIME EVER WILL I GO INTO THIS PLACE!????????????
Unfriendly atmosphere
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Painful experienceAlways find my hair products
The store was clean and well stocked, but the service was horrendous! While the young lady waited on us the other continued to tell her in a very vulgar manner how she felt about another person/employee. She did not even hesitate to use profanity or derogatory expression while my mom and I checked out. When my mom asked her "could she please stop talking and let the young lady take care of us?", she stormed off rolling her eyes and mumbling under her breath...when a simple "my apologies" would have sufficed! The young lady who waited on us did apologize and was great, but the reality is your establishment is only as good as it's weakest link! Please retrain staff immediately!
This was my go-to beauty supply store in Evanston. They had a fire and rebuilt. Unfortunately the prices went up a lot. They don't seem to have as much product for the hair care. What they do have is an extraordinary amount of hair to sell. So if you're looking for wigs extensions locs You will find those there. I noticed with the fire that the prices have just gone up so much that I usually now go to Howard beauty supply on Western.
If I could give a zero I would..I purchased an item which when I took it home it wasn’t the same as what I had tried on..so I came back to the store literally a few hours after purchasing with a receipt to exchange it.the manager whose name is Sidney tells me that I can’t exchange it because it’s open.I told her your policy on my receipt you can.she tells me that it’s her discretion and she just doesn’t want to exchange fir me.she was unprofessional,rude,disrespectful and shouldn’t be a manager.I asked her for the owner name and contact info and she refused to give it to me.it is false yo have a reciept saying something can be exchanged within 7 days and she changed the policy under her discretion.I will be contacting the BBB on this establishment.I would not recommend this beauty supply store.
Quick Facts About Main Beauty Supply
Main Beauty Supply, located in Evanston, IL, has received a variety of negative comments and reviews from customers. These comments point out several weaknesses in the store, including poor customer service, rude staff, a lack of professionalism, high prices, and a change in product quality. However, it is important to note that the store has some strengths as well, such as a clean and well-stocked environment.
One of the main weaknesses highlighted in the comments is the poor customer service in Main Beauty Supply. Customers have reported that they were not greeted or helped by staff members during their visit. In some instances, employees were rude and showed a lack of professionalism, which left customers feeling unwelcome and dissatisfied. This negative experience can greatly impact a customer's perception of the store and discourage them from returning in the future.
Additionally, some customers have mentioned that the quality of merchandise has declined over time. This can be a significant weakness for a beauty supply store, as customers rely on the store for high-quality products. If customers feel that the products are cheap or fake, they may opt to shop elsewhere, ultimately affecting the store's reputation and profitability.
Another weakness that has been pointed out is the high prices at Main Beauty Supply. Several customers have mentioned that prices have increased significantly since the store was rebuilt after a fire. This price increase, along with a perceived decrease in product variety, can lead customers to seek out other beauty supply stores that offer more competitive pricing and a wider range of products.
Despite these weaknesses, there are a few strengths mentioned in the comments as well. The store is described as clean and well-stocked, which can create a pleasant shopping environment for customers. Having a well-organized and fully stocked store can make it easier for customers to find the products they need and enhance their overall shopping experience.
However, the negative comments and weaknesses of Main Beauty Supply outweigh these strengths. The poor customer service and rude staff mentioned by multiple customers are significant weaknesses that can greatly impact the store's reputation and drive customers away. The store's high prices and perceived decline in product quality further add to these weaknesses, as customers may not find value in their purchases and may seek alternative options.
In conclusion, Main Beauty Supply has several weaknesses that have been highlighted through customer comments and reviews. These weaknesses include poor customer service, rude staff, a decline in product quality, and high prices. Although the store is described as clean and well-stocked, these strengths do not outweigh the significant weaknesses that have been identified. As a result, Main Beauty Supply may struggle to attract and retain customers if these issues are not addressed.
Place Pictures
Today
Opening Hours
| Monday | 09:30 AM - 08:30 PM |
|---|---|
| Tuesday | 09:30 AM - 08:30 PM |
| Wednesday | 09:30 AM - 08:30 PM |
| Thursday | 09:30 AM - 08:30 PM |
| Friday | 09:30 AM - 08:30 PM |
| Saturday | 09:30 AM - 08:30 PM |
| Sunday | 11:00 AM - 06:00 PM |
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